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Now in my 26th year working for Alexander Dennis my new role is to support Aftermarket teams in process driven projects that deliver outstanding customer service across parts and service. I feel it only right to mention the Client Services team. Having led the Client Services team for most of my career, the team have and will always be the front line in supporting our customer needs. Total customer satisfaction is the goal of what we strive to and deliver every day.
Andy BrooksBusiness Solutions Manager
I have been with Alexander Dennis for 42 years. The sales team deal with the customers via email and phone assisting and placing orders for the customer on the system. They advise the customer of any delay issues on supply of their orders. If a customer phones or emails with a problem the team will do their best to rectify any issue in a timely professional manner to make the ADL experience acceptable to the customer.
Iain FawcettSales Advisor
We are always striving to improve warehouse operations and safety to ensure that we consistently meet our customer expectations. As a team leader I aim to improve the knowledge of members within my team so that we continue to deliver the best service.
Jamie EnionWarehouse Team Leader