As part of our plans to transform AD24 into the ultimate customer experience, we’ve been reviewing several of our key policies and procedures.
During this review, we have updated and clarified our parts return policy and the relevant returns process.
Whatever you need to know, AD24 technical publications have the answer. Get instant access to parts information, service manuals, maintenance schedules and driver guides at any time. Simply log in to your AD24 client portal to view and download whatever you need.
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Now in my 26th year working for Alexander Dennis my new role is to support Aftermarket teams in process driven projects that deliver outstanding customer service across parts and service. I feel it only right to mention the Client Services team. Having led the Client Services team for most of my career, the team have and will always be the front line in supporting our customer needs. Total customer satisfaction is the goal of what we strive to and deliver every day.
Andy Brooks
Business Solutions ManagerI have been with Alexander Dennis for 42 years. The sales team deal with the customers via email and phone assisting and placing orders for the customer on the system. They advise the customer of any delay issues on supply of their orders. If a customer phones or emails with a problem the team will do their best to rectify any issue in a timely professional manner to make the ADL experience acceptable to the customer.
Iain Fawcett
Sales AdvisorWe are always striving to improve warehouse operations and safety to ensure that we consistently meet our customer expectations. As a team leader I aim to improve the knowledge of members within my team so that we continue to deliver the best service.
Jamie Enion
Warehouse Team Leader
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