I have been with Alexander Dennis for 42 years. The sales team deal with the customers via email and phone assisting and placing orders for the customer on the system. They advise the customer of any delay issues on supply of their orders. If a customer phones or emails with a problem the team will do their best to rectify any issue in a timely professional manner to make the ADL experience acceptable to the customer.

I’m very fortunate to have the team of people I have around me, our aftermarket offering is focused and tailored to meet the requirements of the public transport industry – we are bus and coach people. The success to date has been underpinned by the team relentless focus to do the right thing and on deliver the best customer service to our customers. We are 100% committed to our product and this approach. One of our core strengths is our closeness to our customers. We walk side by side with our customers in their depots, their challenges are our challenges! We want to be easy to do business with and go beyond in our responsiveness (we don’t always get it right, but our ethos is to get it right!).