We are excited to announce the launch of our new digital warranty management system on AD24, going live on 19 January 2026. This upgrade is designed to simplify your warranty process, enhance visibility, and minimize downtime across your fleet. It builds on our growing customer support portal, giving you access to essential tools such as real-time status updates.
Key Benefits for Your Operation
From 19th January, simply log in to AD24* to submit your claims and service requests via the Customer Support Centre tile. No technical setup is required, and we’ll provide step-by-step guides to support the transition.
* AD24 account required. For access, request an account
High voltage powertrain systems are common in buses, and ensuring your technicians have the understanding of how to safely work on Alexander Dennis buses is critical.
These courses are tailored to each individual variant of vehicle to demonstrate the correct process safely, and each trainee is required to complete the decommissioning / recommissioning task to prove their competency and safety.
If your depot has a variety of high voltage Alexander Dennis buses it is possible to arrange training for your technicians across the range by delivering the safety and theory followed by practice on each vehicle.
This is a course which is well-received immediately before or after the delivery of a new fleet if it differs from your existing buses.