Due to the heavy demand expected during November and December, our couriers have requested that collections are brought forward by one hour to help maintain next-day delivery services.
As a result, the cut-off time for customer and field service shipments will change from 4:00pm to 3:00pm, effective from Monday 2nd November.
We apologise for any inconvenience this may cause and appreciate your understanding and support during this busy period.
When you need expert assistance, AD24 mobile technicians will be there, fast.
With over 50 local mobile technicians on call, we’ll get you on the road again – whatever the make, whatever the location.
When you need our support, our technicians come to you superbly equipped and capable of handling everything from diagnostics to telematics, and fully trained in every aspect of Alexander Dennis buses and Plaxton coaches. As a market leading manufacturer, we’ve invested in the latest systems and logistic processes to make sure that the service you receive guarantees maximum vehicle availability.
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I am inspired by our people, our vision, innovation and dedication to become the best and world leaders in ZEvolution.
Steven Cain
Warehouse Shift ManagerI have been with Alexander Dennis for 42 years. The sales team deal with the customers via email and phone assisting and placing orders for the customer on the system. They advise the customer of any delay issues on supply of their orders. If a customer phones or emails with a problem the team will do their best to rectify any issue in a timely professional manner to make the ADL experience acceptable to the customer.
Iain Fawcett
Sales AdvisorWe are always striving to improve warehouse operations and safety to ensure that we consistently meet our customer expectations. As a team leader I aim to improve the knowledge of members within my team so that we continue to deliver the best service.
Jamie Enion
Warehouse Team Leader
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