19th January 2026 - Introducing Our New Digital Warranty Management System

We are excited to announce the launch of our new digital warranty management system on AD24, going live on 19 January 2026. This upgrade is designed to simplify your warranty process, enhance visibility, and minimize downtime across your fleet. It builds on our growing customer support portal, giving you access to essential tools such as real-time status updates.

Key Benefits for Your Operation

Streamlined submissions: Submit warranty and parts claims, as well as chargeable service requests, through intuitive online forms that capture all required details the first time.
Real-time tracking: Monitor your claims and receive live status updates.
Full visibility: Access historical claims, replaced parts, and service requests directly through AD24.
Efficiency gains: Reduce administrative time and benefit from faster processing.

From 19th January, simply log in to AD24* to submit your claims and service requests via the Customer Support Centre tile. No technical setup is required, and we’ll provide step-by-step guides to support the transition.

* AD24 account required. For access, request an account

CAN - Controller Area Network

Fundamentals of CAN networks, fault identification and maintenance

Course
Highlights

2 Day Course

On-site or classroom based

Practical tasks

Level 2

CAN is the foundation for communication networks on our Alexander Dennis buses.

Whether you are dealing with power-train, multiplex body, or a variety of other networks on our buses you will undoubtedly come across this method of sending large amounts of data rapidly between modules and systems.

Our aim with this course is not to create confusion with “Bits”, “Bytes” or decoding messages. We focus on the structure of the system, how it functions and what it needs to function, then how to approach and diagnose faults with a multimeter when the components or systems fail.

Course content

Classroom presentation for demonstration, identification and testing
System overview: Components, layout and operation
Validating the fault and vehicle functional operation across CAN systems
Investigating CAN networks; how they work, fault-finding & testing
Practical tasks including finding pre-set faults on bus
Using digital multimeter to improve fault finding techniques.
Written/online assessment

Additional Information

Students must provide their own clean safety shoes for workshop areas.
Joining instructions and site information will be sent to you.
Results of individual assessments are available to employers on request
Certificates issued to successful delegates.

Right Course. Right Time. For you.

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