Alexander Dennis’s new digital warranty management system

We're pleased to announce the upcoming launch of our new digital warranty management system through AD24, going live on 19th January 2026. This overhaul is designed to streamline your warranty process, improve visibility and reduce downtime across your fleet. The system adds on to our growing customer support portal, providing access to key resources including live part status reports. 

Key benefits for your operation:

1. Submit warranty and parts claims as well as chargeable service requests through online guided forms that capture everything needed first time.

2. Track your claims in real time and receive live status updates.

3. View past claims, parts replaced and service requests through AD24.

4. Cut admin time and benefit from faster processing.

From 19th January, just log in to www.ad24.direct to submit your claims and service requests.

No technical setup will be required, and we’ll offer how-to guides for the new process when it goes live. 


We’ll be offering dedicated onboarding support through how-to guides and training material tailored to suit your operations.

If you have any questions, please contact our customer support centre at csc@ad24.direct.