As part of our plans to transform AD24 into the ultimate customer experience, we’ve been reviewing several of our key policies and procedures.
During this review, we have updated and clarified our parts return policy and the relevant returns process.
Overseas Training can be provided in most countries, subject to availability of suitable training facilities, including fully equipped classroom, workshop facilities and a bus available for training purposes. Alexander Dennis has a history of providing highly successful training for overseas operators including Hong Kong, Australia, New Zealand, Canada, USA and Barcelona. Feedback from these customers rates our training as amongst the best they have received.
Training is organised and co-ordinated by Alexander Dennis using support from local agents or component suppliers where necessary. Additional support may also be used for any equipment specific to country or area. All training material is co-ordinated through Alexander Dennis and provided to each delegate on CD.
Training rigs, where appropriate can be shipped out in advance, but the use of a bus is normally sufficient for in-depth training to be delivered, however for strip and rebuild of specific components, additional equipment may be required. This must be discussed and agreed in advance of any training requirements.